B： Thanks.
价格谈判
A：我能知道这个优惠是多少。给我19.5的单价，我买2.5万件，我们就可以成交。
B：对不起，我办不到。
A：我们先休息一下。
B：我有几件事要处理。我要几分钟。
A：来杯咖啡？
B：好的，谢谢。
A：如果你想打电话，请随意。
B：谢谢。
C：堂，你好。会议开的怎样？
B：刚刚结束。
C：我在过来的路上了。你的会面怎样？
B：他很有兴趣.我们在休息。
C：情况怎么样？
B：变的有点难，我们还在订购“大老板”的量上.他想要19.5，买的量是2.5万件。
C：我觉得不错。
B：我认为还可以再逼下他。
C：你是这样认为的吗？
B：我是这样认为的…… 希望如此。
C：小心点，他可是个聪明人.我以前跟麦克内尔打过交道。如果他开始敲桌子的话，那就是你能做的极限了。祝你好运！
B：谢谢。
Notes 注释
unit [junit] n.单位，单元，部件
definitely [definitli] adv.清楚地，明确地，肯定地
break [breik] n. 休息，中断，破裂处
stuck on保持在……上，喜欢
小叮咛
①I’ll be a couple of mintues. 我要几分钟. couple的用法：1.（一）对，（一）双，两个[(+of)]. 例如：There is a couple of boys waiting for you. [ a couple of+n(c).做主于是谓语动词通常用复数] 2.夫妇，夫妻，一对舞伴。例如：The young couple decides to start their tour immediately. 那对年轻夫妇决定立即开始旅行。3.几个，两三个，一些 (+of) They walked a couple of miles. 他们步行了几英里。
Complaints and Claims
投诉与索赔
Classic Sentences 经典句子
01|The goods supplied by you are below the quality we requires.
贵方供应的货物比我方要求的质量要低。
02|I’m not at all satisfied with the quality of these goods.
对于这些货的质量我一点也不满意。
03|You should take steps to avoid the inferior quality for the goods.
inferior [infiri] a. 低劣的
你方应该采取措施避免质量问题发生。
04|Please let there be no recurrence of this error.
recurrence [rikrns] n. 再发生
不要再有这种错误发生。
05|The quality of the goods is so poor that we cannot accept it.
这批货质量太差，我方不能接受。
06|We accept the claim you filed for the inferior quality of the goods.
file [fail] v. 提出
我方接受你方提出的关于货物质量问题的索赔。
07|Unfortunately， Case No.1 contains only 8 pieces instead of 10.
非常不幸，第11号箱内只有8件，而不是10件。
08|You should be responsible for all the losses resulting from the delayed shipment.
delayed [dileid] a. 延迟的
你方应对延误装运造成的一切损失负责。
09|We wish you can make the disposal of our claims as soon as possible.
disposal [dispuzl] n. 处理
希望你能尽快处理我方索赔。
10|We are very regretful that the consignment has not arrived at your port.
非常遗憾这批货物还未到达你方港口。
11|The buyers are rather disappointed at the postponement of delivery of the goods.
postponement [pustpunmnt] n. 延期
买方对延期交货很失望。
12|We are disappointed in this consignment due to the inferior quality.
因这批货物质量很低劣，我们非常失望。
13|Can you do anything about the goods shipped mistakenly
货物装错了，您看怎么办？
14|Please accept our apologies for the inconvenience this has caused you.
请接受我们对给你们造成的不便道歉。
15|We make a claim for the loss we have sustained.
sustain [sstein] v. 承受
我方就所受损失提出索赔。
Useful Dialogue 实用会话
Making a Claim
Green： There’s something you could help me with.
Smith： Please go ahead.
Green： I ordered 10，000 pairs of lady’s shoes， but I received the same amount of men’s beyond expectation.
Smith： I’m awfully sorry， sir. I was informed just now that someone in our company has made a mistake in filling your order. I would apologize to your company on behalf of our company.
Green： Can you do anything about the goods mistakenly shipped
Smith： We’ll manage to send you the correct goods as quickly as possible.
Green： How long should we wait for I hope our clients can get them before the New Year’s Day.
Smith： We’ll try our best to make sure that we ship the goods by the end of the month.
Green： How about the wrong goods
Smith： If you could sell them at the spot price at your end， so much the better.
Green： I’m afraid it’s not an easy job. Because the design is not popular in China. But for the sake of friendship， we’ll glad to help you.
Smith： Your offering help to sell the goods will be highly appreciated.
投诉
格林：有件事您得帮助我解决。
史密斯：请说。
格林：本来我订购的是10，000双女式皮鞋，但是没想到收到的却是相同数目的男式皮鞋。
史密斯：真是太抱歉了，先生。刚才得到通知，我们公司某人填错了你们的订货单。我愿代表我公司向贵公司道歉。
格林：货物装错了，您看怎么办？
史密斯：我们将设法尽快把你方的订货运来。
格林：需要等多长时间？我希望我们的客户能在元旦前收到这批货。
史密斯：我方将尽力确保这批货在这月发出来。
格林：错发的货怎么办？
史密斯：如果你们能就地现价销掉，那是最好的。
格林：恐怕这不是件轻而易举的工作。因为这种式样在中国不大受欢迎。不过如果你们可以削价，我们将乐于帮忙。
史密斯：贵方提供帮助销售这批货物，我们深表谢意。
Notes 注释
beyond [bijnd] v. 超过
apologize [pldaiz] v. 道歉
spot price现货价格
小叮咛
①I would apologize to your company on behalf of our company. 我愿代表我公司向贵公司道歉。on behalf of： 代表。例如：On behalf of my colleagues and myself I thank you. 我代表我的同事和我本人向你表示感谢。
②But for the sake of friendship， we’ll glad to help you. 但是从友谊出发，我们愿意帮忙。
for the sake of： 看在……的份上，是指具有某种目的性的原因；例如：The young lady married the man for the sake of money. 看在钱的份上，那个年轻的女人才和他结婚的。For the sake of与because of这两个词组看似词义相同，但实际上差别较大。because of是指纯粹的导致结果的原因。例如：We couldn’t arrive in time because of the bad weather. 因为天气不好，我们不能按时到达。
Marketing Reaserch
市场调查
Classic Sentences 经典句子
01|We’ll have a market reaserch this month.
这个月我们将进行一次市场调查。
02|The recent marketing reaserch shows that our products have an advantage over the others.
最近的市场调查显示我们的产品比其他的占优势。
03|Our market share has beening increasing in the past 1 month.
在过去的一个月中我们的市场份额持续上升。
04|I’m here today to present my research
我今天来这是为了呈上我的调查结果。
05|To conclude， even though our target audience is clearly defined， introducing a new product is always a gamble.
总的来说，即使我们的目标顾客已很清晰，但新产品上巿本来就像赌博，没人能有十成的把握。
06|If you’ll take a look at this chart， the best media mix would be a combination of TV and magazine advertisements.
如果各位看一下这张图表，就可以知道，最好的媒体组合是，电视和杂志广告并用。
07|According to my figures， of the working women we polled， 60% said they read at least one of the top-five selling women’s magazines in Beijing.
根据我所得到的数据，接受调查访问的职业妇女中，有百分之六十的人表示，她们阅读北京最畅销的五本妇女杂志中至少一本。
08|In order to enlarge our new market，we should make a paticular plan.
为了扩大我们的市场，我们有指定一个具体的计划。
09|Can you tell them how to make a questionnaire
questionnaire [kwestin，kwestn] n. 调查表，问卷
能告诉他们怎么去做问卷调查吗？
10|He’ll give us a report on the result of the reaserch in the afternoon.
下午他将就调查结果给我们做一次报告。
11|According to the new survey， the New Concept English have a good market in China.
根据最新调查，新概念英语书在中国有很好的市场。
12|As a salesman inthe company，I often have to attend many refresher courses.
作为这家公司的销售人员我必须经常参加专业进修。
13|The final data shows that there is a slide in the stock market.
slide 下跌，下滑
根据最终数据显示股票市场有所下滑。
